Verified Reviews 9,4/10 Customer service: 09 72 47 40 00 / 9am to 12am - 2pm to 5pm


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1. Acceptance of the conditions

The customer acknowledges having read, at the time of placing the order, the special conditions of sale set out on this screen and expressly declares to accept them without reservation. These general conditions of sale govern the contractual relationship between SECURENZIA and its client, both parties accepting them without reservation.

These general conditions of sale shall prevail over all other conditions appearing in any other document, except prior, express and written derogation.

2. Products

The photographs illustrating the products do not enter into the contractual field. If errors are introduced, in no case, can SECURENZIA be held liable.

3. Order

The automatic registration systems are considered as proof of the nature, content and date of the order. SECURENZIA confirms the acceptance of its order to the customer at the e-mail address that the latter has communicated.

The sale will not be concluded until the confirmation of the command. SECURENZIA reserves the right to cancel any order from a customer with whom there is a dispute relating to the payment of a previous order. The information given by the buyer, when taking the order, commits him: in the event of an error in the wording of the recipient's contact details, the seller cannot be held responsible for the impossibility in which it could be to deliver the product.

4. Delivery

After order confirmation, SECURENZIA undertakes to deliver to its carrier all the references ordered by the buyer. This carrier undertakes by contract with SECURENZIA to deliver the order to the buyer's address provided by the latter. In the case of transport in a so-called cash on delivery system, the customer agrees to pay the carrier or his representative the full amount indicated during the order confirmation.

More for deliveries outside mainland France, the customer agrees to pay all taxes due on the importation of products, customs duty, value added tax, and all other taxes due under the laws of the country of receipt of the order.

All orders placed with SECURENZIA are intended for the personal use of customers, customers or recipients of the products are prohibited from any partial or total resale of the products. SECURENZIA de facto disclaims any legal liability if the payment of taxes was not made by the customer.

Delivery will be made by post within 2 to 10 days in a box. letters in Metropolitan France as well as the DOM and TOM. For countries in the European Union and outside the Union, deliveries will be made by post by Colissimo Expert International with tracking of the package.

In the case of a technical product, the customer will take particular care to check the proper functioning of the device delivered, to read the instructions for use provided to it.
In the event of apparent defects, the buyer has the right of return under the conditions provided for in this document. War, riots, fire, strikes, accidents and the impossibility of being supplied are considered as cases of force majeure releasing the seller from his obligation to deliver. The goods always travel at the recipient's risk and peril. Always check your package on arrival.

For reasons of availability, an order may be delivered in several installments to the customer. The customer only pays for one delivery. If the customer wishes 2 places of delivery, he places 2 orders, with the related delivery costs.

5. Missing item

During delivery, it is up to the customer to check the condition of the packaging and the contents of the package.

In case of breakage or missing item, the customer must contact our after-sales service within 24 hours. Failing this, the customer will no longer be able to exercise any recourse based on the missing items, neither against the carrier nor against SECURENZIA.

6. Returns

You have 14 days (from the date of receipt of the items) to make up your mind.

In case exchange or refund, return the new item(s) and its (their) box(es) in a package, intact(s), accompanied by all possible accessories, instructions for use and documentation to the following address:

Service Exchange-Refund
50 bis, Route de Dijon

In case of exercise of the right of withdrawal, for any refund and exchange of size or shoe size, returns are the responsibility of the customer. SECURENZIA bears the cost of returns in the event that there is a preparation error or a defect in the products.

The refund is due within a maximum period of time one month.

7. Price

The price is expressed in euros. The price indicated in the order confirmation is the final price, expressed inclusive of all taxes and including VAT for France and the countries of the European Union. This price includes the price of the products, the costs of handling, packaging and storage of the products, the costs of transport and commissioning.

8. Payment

The price invoiced to the customer is the price indicated on the order confirmation sent by SECURENZIA. The price of the products is payable in cash on the day of the actual order. Payment is made by credit card bearing the initials CB. Online, CYBERMUT allows you to pay via a Crédit Mutuel bank server in a secure environment. Your credit card number is therefore directed to the bank's servers, your payment is made directly to a bank in a secure environment without going through the store's server, a guarantee that is all the more important as your numbers are known. only from our banking partner (Crédit Mutuel). The order validated by the customer will only be considered effective when the bank payment centers concerned have given their agreement. In case of refusal of the said centers, the order will be automatically canceled and the customer notified by e-mail. Furthermore, SECURENZIA reserves the right to refuse any order from a customer with whom there is a dispute.

9. Disputes

This contract is subject to French law. SECURENZIA cannot be held liable for damages of any kind, whether material, immaterial or bodily, which could result from a malfunction or misuse of the products marketed. The same applies to any modifications to the products resulting from the manufacturers. The responsibility of SECURENZIA will, in any case, be limited to the amount of the order and cannot be blamed for simple errors or omissions which could have remained despite all the precautions taken in the presentation of the products In the event of difficulties in application of this contract, the buyer has the possibility, before any legal action, to seek an amicable solution, in particular with the help of: a professional association in the sector, a consumer association or any other advice of his choice. It is recalled that the search for an amicable solution does not interrupt the "brief period" of the legal guarantee, nor the duration of the contractual guarantee. It is recalled that as a general rule and subject to the judgment of the Courts, compliance with the provisions of this contract relating to the contractual guarantee assumes that the buyer honors his financial commitments to the seller. Complaints or disputes will always be received with attentive benevolence, good faith being always presumed in those who take the trouble to explain their situations. In the event of a dispute, the customer will first contact the company to obtain an amicable solution. Otherwise, the Commercial Court of Paris has exclusive jurisdiction, regardless of the place of delivery and method of payment accepted.

10. Guarantee

SECURENZIA guarantees that all the products selected comply with European standards. In all cases ; SECURENZIA cannot be held responsible for non-compliance with the regulatory and legislative provisions in force in the country of receipt, SECURENZIA's liability is systematically limited to the value of the product in question, value at its date of sale and this without possibility of recourse to the brand or the company producing the product. In any case, the customer benefits from the legal guarantee of eviction and hidden defects (Art.1625 and following of the Civil Code). On condition that the buyer proves the hidden defect, the seller must legally repair all the consequences (art. 1641 and following of the civil code); if the buyer goes to court, he must do so within a "short time" from the discovery of the hidden defect (art. 1648 of the civil code).

You can contact customer service: 5 days a week (Monday to Friday inclusive from 9 a.m. to 12 p.m. and from 2 p.m. to 5 p.m.) on tel.: 09 72 47 40 00 (local rate) or by email at

11. Legal information

The information of personal information collected for the purposes of distance selling is mandatory, this information being essential for the processing and delivery of orders, the establishment of invoices and contracts of guarantee. The lack of information leads to the non-validation of the order. In accordance with the "Informatique et Libertés" law, the processing of personal information relating to customers has been declared to the Commission Nationale de l'Informatique et des Libertés (CNIL) under the declaration number: < strong>1343834. The customer has (article 34 of the law of January 6, 1978) a right to access, modify, rectify and delete data concerning him, which he can exercise with SECURENZIA.