Orders are delivered by La Poste, or any carrier designated by the publisher. An indicative lead time is specified for each item on the product sheet and subject to restocking with our suppliers.
Some products or order volumes may nevertheless justify a delivery time of more than 30 working days, this will be expressly mentioned to the attention of the consumer during the validation of the order.
The impossibility of delivering the Customer of his own doing (failure to meet a delivery appointment, failure to collect the package after delivery notice, etc.) entails the loss of the participation in the shipping costs. Return costs are also deducted from the refund of the item. If the customer wishes a new delivery, the contribution to the delivery costs must again be paid by the Customer in advance.
No compensation will be due in the event of delay or loss of the goods due to the carrier or to SECURENZIA; The customer waives any action requiring indemnities and compensation for any damage resulting from this delay.
The Customer is invited to consult the tracking of the package on the carrier's website which will be specified and to contact the SECURENZIA Sales Department for any questions or in the event of a problem.
Except for defective products, all returned products (shoes, clothing, original packaging, instructions, accessories, etc.) must be new, unused and in their original box intact and without writing. In the event of an exchange due to a size error or reimbursement due at the Customer's convenience, the goods must be returned to us at the Customer's expense.
Upon receipt of the package, SECURENZIA will judge the condition of the returned goods. No return will be accepted and therefore no refund will be made if the returned products have been visibly used or damaged by the customer and this use or damage renders the product unfit for sale.
The customer service of this site is accessible from Monday to Friday from 9 a.m. to 5 p.m. at the following non-surcharged telephone number: 09 72 47 40 00, or by e-mail at the following address firstname.lastname@example.org or by post at following address: 50 bis route de Dijon 21470 BRAZEY EN PLAINE.
In these last two cases, the publisher undertakes to provide an answer within 10 working days.