Rule no. 1
1. Information required by the French Law for Confidence in the Digital Economy, purpose of the website and identification of the parties
This website is published by BFIM (owner of the SECURENZIA.com online store) - with share capital of €50,000, registered with the DIJON Trade and Companies Register under number 398 463 661, and whose registered office is located at 50 bis route de Dijon 21470 BRAZEY EN PLAINE.
The publisher can be contacted by telephone on 09 72 47 40 00 or by email at the following address: contact@securenzia.com
Intra-community VAT no.: FR 49 398 463 661
This website is hosted by OVH
The publication directors of this website are the co-managers, who also act as editorial managers.
This website is freely accessible to all Internet users at no charge. Its purpose is the online sale of Industrial Supplies and PPE.
Entering into a contract governed by these general terms and conditions with the publisher of this website implies acceptance of these general terms and conditions by the Internet user. The Internet user thereby acknowledges having fully read and understood them. Such acceptance shall consist of the Internet user ticking the box corresponding to the following statement: “I acknowledge that I have read and accepted the website’s general terms and conditions of sale and use.”
Ticking this box shall be deemed to have the same value as a handwritten signature by the Internet user. The Internet user acknowledges the evidential value of the automatic recording systems used by the publisher of this website and, unless they provide evidence to the contrary, waives the right to challenge them in the event of a dispute.
Acceptance of these general terms and conditions assumes that Internet users have the necessary legal capacity to do so or, failing this, that they have the authorisation of a guardian or curator if they are legally incapacitated, of their legal representative if they are minors, or that they hold a mandate if acting on behalf of a legal entity.
Rule no. 2
2. Order placement procedures and description of the purchasing process
In order to comply with the provisions of the French Law for Confidence in the Digital Economy of 21 June 2004, the ordering process is described below:
To place an order, Internet users may select one or more items and add them to their shopping cart. Once their order is complete, they may access their shopping cart by clicking on the button provided for this purpose.
When reviewing their shopping cart, members will be able to check the quantity and nature of the items they have selected and verify their unit price as well as the total price of the order. They will be able to remove one or more items from their cart.
This summary will also inform customers whether or not they have the right of withdrawal and the applicable time limits.
If they are satisfied with their order and wish to confirm it, Internet users may click on the confirmation button. They will then access a form where they may either enter their login credentials if they already have an account, or register on the website by completing the form presented to them with their personal information.
Once logged in, or once the form has been fully completed, customers will be invited to check or amend their delivery and billing details and will then be invited to make payment by being redirected to the secure payment interface.
Once payment has effectively been received by the website publisher, the latter undertakes to acknowledge receipt to the customer electronically within a maximum period of 24 hours.
Likewise and within the same time frame, the publisher undertakes to send the customer an email summarising the order and confirming its processing, including all information relating to the order, the products ordered, their delivery, as well as the procedures for exercising the right of withdrawal.
The prices indicated on the website are expressed in Euros, inclusive of all taxes and excluding delivery charges. These prices may be changed at any time by the publisher; the prices displayed are valid only on the date of the order and have no effect for the future.
Delivery charges will, in all cases, be indicated to the customer before any payment is made and apply only to deliveries within Metropolitan France, including Corsica. For any other delivery location, the customer must contact customer service.
The products and items sold remain the property of the seller until full payment of their price, in accordance with this retention of title clause.
Product availability is indicated on the website, on each item’s product description page.
Rule no. 3
3. Payment information
The Internet user may place an order on this website and may make payment by bank card (with payment deferred by 8 days) and PayPal. (Payment by cheque is not available).
Bank card payments are made through secure transactions provided by the service provider: Crédit Mutuel. In the context of bank card payments, the publisher of this website has no access to any data relating to the user’s means of payment. Payment is made directly to the banking institution.
Rule no. 4
4. Delivery
Orders are delivered by La Poste or any carrier designated by the publisher. An indicative delivery time is specified for each item on the product page and is subject to restocking from our suppliers.
Certain products or certain order volumes may nevertheless justify a delivery period of more than 30 working days, in which case this will be expressly stated to the consumer when the order is confirmed.
If delivery cannot be completed due to the Customer’s actions or omissions (failure to attend a delivery appointment, failure to collect a parcel following a delivery notice, etc.), the Customer will lose the contribution paid toward shipping costs. Return costs will also be deducted from the refund of the item. If the Customer wishes to arrange a new delivery, the contribution toward delivery costs must be paid again by the Customer in advance.
No compensation shall be due in the event of delay or loss of goods caused by the carrier or by SECURENZIA; the Customer waives any claim seeking damages or compensation for any loss resulting from such delay.
The Customer is invited to consult the parcel tracking information on the carrier’s website, which will be specified, and to contact SECURENZIA Sales Department with any questions or in the event of a problem.
Rule no. 5
5. Provisions relating to consumer rights
Upon receipt of the product(s), the Customer or the person designated by the Customer to receive the parcel must check the condition of the packaging and the conformity of the product at the time of delivery. They may therefore open the parcel before signing any transport document. In the event of hand delivery by a delivery driver, the Customer must immediately inform the driver of any reservations concerning the condition of the product and refuse delivery. The Customer must confirm the reasons for refusal in writing by contacting customer service within 48 hours. In the event of delivery to a mailbox, the Customer must contact customer service by email within 3 days of receipt to notify both the delivery driver and customer service of any reservations, together with evidence supporting the claim of non-compliant delivery.
Except in the case of defective products, all returned products (shoes, clothing, original packaging, instructions, accessories, etc.) must be new, unused, in their original undamaged box and without any writing. In the event of an exchange due to an incorrect size or a refund requested for the Customer’s convenience, the goods must be returned at the Customer’s expense.
Upon receipt of the parcel, SECURENZIA will assess the condition of the returned goods. No return will be accepted and therefore no refund will be issued if the returned products have clearly been used or damaged by the Customer and such use or damage makes the product unsuitable for resale.
The customer service department of this website is available Monday to Friday from 9 a.m. to 5 p.m. on the following non-premium-rate telephone number: 09 72 47 40 00, or by email at contact@securenzia.com, or by post at the following address: 50 bis route de Dijon 21470 BRAZEY EN PLAINE. In the latter two cases, the publisher undertakes to respond within 10 working days.
In accordance with applicable legislation, consumers have a period of 14 days from the date of receipt of the parcel to request an exchange or refund. To exercise this right, they must return the parcel (at their own expense) to the company’s registered office: 50 bis route de Dijon 21470 BRAZEY EN PLAINE, accompanied by a letter requesting either a refund or an exchange.
Any delivery delay of more than thirty days may result in cancellation of the sale at the consumer’s initiative, upon a simple written request. The consumer will then be reimbursed for the amounts paid when placing the order. This clause is not intended to apply where the delivery delay is due to a case of force majeure beyond the publisher’s control.
In such a case, the Customer undertakes not to bring proceedings against the website or its publisher and waives the right to rely on the cancellation of the sale provided for in this article.
Rule no. 6
6. Warranty for products purchased on this website
The products benefit from the statutory guarantee of conformity (Article L 217-4 et seq. of the French Consumer Code) and the guarantee against hidden defects (Article 1641 et seq. of the French Civil Code).
Any warranty is excluded in the event of damage of external origin or resulting from misuse, improper use, negligence or lack of maintenance by the Customer, as well as in the event of normal wear and tear of the product.
Before submitting a claim, assess the condition of the product and make sure that the defects are not due to incorrect use or maintenance.
We would like to accept all claims, but in certain cases we are unable to do so. We are required to have reliable and genuine evidence that the defects are attributable to the manufacturer.
How to proceed?
You may make a warranty claim by emailing us photographs of the product and the defect, together with the completed claim form, which will allow us to assess your request without requiring you to return the product in question. Please follow these steps:
Send us photos of the defective or non-compliant product together with the completed claim form to the following email address: contact@securenzia.com
We will contact you by email to provide our response. If we need the goods to be returned, the return costs will be covered by us.
PS: If you are returning 2 products at the same time, you may place them in a single parcel.
Rule no. 7
7. Personal account
Creating a personal account is an essential prerequisite for any order placed by an Internet user on this website. To this end, the member will be asked to provide a certain amount of personal information. The member undertakes to provide accurate information, failing which the contract may be terminated at the publisher’s initiative and the customer account deleted.
Certain information will be considered essential for entering into the contract and its collection will therefore be required for the creation of the personal account and confirmation of the contract. A member’s refusal to provide such information will prevent the creation of the personal account and, consequently, confirmation of the order.
This area allows the customer or member to view all orders placed on the website and, where applicable, to track the delivery of purchased goods.
If the data contained in the personal account section were to disappear as a result of an unforeseen event, technical failure or case of force majeure, the publisher of this website could not be held liable, as this information has no evidential value and is provided for information purposes only. The publisher nevertheless undertakes to securely retain all contractual information whose retention is required by applicable law or regulations.
The pages relating to personal accounts may be freely printed by the account holder concerned but do not constitute evidence; they are provided solely for information purposes in order to ensure effective management of orders by the customer.
When creating a personal account, the user is invited to choose a password. This password guarantees the confidentiality of the information contained in the “my account” section and the user therefore undertakes not to disclose or communicate it to any third party. Failing this, the website cannot be held responsible for unauthorised access to a user’s account.
The publisher reserves the exclusive right to delete the account of any member who has breached these general terms and conditions (including, without limitation, where the member has knowingly provided incorrect information during registration or when creating their personal account), as well as any account that has been inactive for at least one year. Such deletion shall not be deemed to cause any loss to the excluded member, who shall not be entitled to any compensation as a result.
This exclusion does not prevent the publisher from bringing legal proceedings against the member where the circumstances justify doing so.
Rule no. 8
8. Publisher’s newsletter
By ticking the box provided for this purpose or by expressly giving their consent for this purpose, members agree that the publisher may send them, at a frequency and in a format determined by the publisher, a newsletter which may contain information relating to its activities.
When the user ticks the box provided for this purpose, they agree to receive commercial offers from the publisher of this website for products and services similar to those ordered.
Subscribed members may unsubscribe from the newsletter by clicking on the link provided for this purpose in each newsletter.
The newsletters sent to members may contain tracking pixels embedded in the emails. These pixels may, in particular, allow the publisher to determine whether a newsletter has been opened, when it was viewed, and to collect certain technical information relating to the device used. This information is used to measure and optimise the performance of communications and, where applicable, to personalise their content or adjust their frequency. Members may withdraw their consent to such tracking at any time by sending us an email at contact@securenzia.com. Withdrawal of consent to tracking does not necessarily result in unsubscribing from the newsletter. From the date of such withdrawal, the tracking pixels concerned will no longer be used in future emails sent to the member.
Rule no. 9
9. Partners’ newsletters
A member who has agreed to the disclosure of personal data (and in particular their email address) to third-party partners of this website may receive newsletters issued by these partners, whether for commercial purposes or otherwise, at the frequency and in the format determined by such partners.
The member may unsubscribe at any time by clicking on the link provided for this purpose in each newsletter issued by such partners. Failing this, the member may unsubscribe by contacting the sender(s) of the relevant newsletter(s) directly.
The publisher of this website may under no circumstances be held responsible for the content, data or format of newsletters sent by such partners, regardless of any loss suffered by the member. Any complaint must be made directly to the sender of the newsletter.
Rule no. 10
10. Information relating to the French Data Protection Act of 6 January 1978
Internet users are free to provide personal information concerning themselves. Providing personal information is not necessary to browse the website. However, registering on this website requires the publisher to collect a certain amount of personal information concerning Internet users. Internet users who do not wish to provide the information necessary to use the services offered by this website and, where applicable, to create a personal account, will not be able to use the services offered by the publisher of this website or place an order on this website.
When placing an order on this website, information relating to the collection of payment data, including the bank card number and its use for commercial identification purposes, is subject to obtaining the consent of the data subject through the various forms available on the website.
The data collected is necessary for the proper administration of the services offered on this website and for the publisher to fulfil its contractual obligations. This data is retained by the publisher solely in this capacity, and the publisher undertakes not to use it for any other purpose or disclose it to third parties, except with the express consent of users or where provided for by law.
The contact details of all users registered on this website are stored for a period of one year, which is considered a reasonable period necessary for the proper administration of the website and normal use of the data. This data is stored securely, using current technical means, in compliance with the provisions of the French Data Protection Act of 6 January 1978.
In accordance with the latter, they have the right to object, query, access and rectify the data they have provided. To exercise these rights, they simply need to submit a request to the publisher of this website at the following email address: contact@securenzia.com, or by post to the publisher’s registered office address stated at the beginning of these general terms and conditions.
The personal data collected is processed electronically and is exclusively reserved for the website publisher.
The data controller is the permanent representative, whose contact details are provided at the beginning of these general terms and conditions.
The personal data collected is not transferred abroad.
In addition, the publisher reserves the right to collect the public IP (Internet Protocol) address of all Internet users. This IP address will be collected anonymously, retained for the same period as personal information and used solely to ensure the proper administration of the services offered on this website. An IP address is a series of numbers separated by dots that uniquely identifies a computer on the Internet.
The publisher must disclose all personal data relating to an Internet user to the Police (upon judicial request) or to any person (upon court order). Your computer’s IP address may be matched with the subscriber’s actual identity held by the ISP (Internet service provider).
Rule no. 11
11. Information relating to the collection of “cookies”
In order to provide all Internet users with optimal browsing on this website and to ensure the better functioning of the various interfaces and applications, the publisher may install a cookie on the user’s computer. This cookie makes it possible to store information relating to browsing on the website (date, page, time), as well as any data entered by Internet users during their visit (searches, login, email, password). These cookies are intended to be stored on the Internet user’s computer for a variable period of up to XXX, and may be read and used by the publisher during a subsequent visit by the Internet user to this website.
The user may block, change the retention period of, or delete this cookie via their browser interface (generally: tools or options / privacy or confidentiality). In such a case, browsing on this website will not be optimised. If systematically disabling cookies in the Internet user’s browser prevents them from using certain services or features provided by the publisher, this malfunction may under no circumstances constitute loss or damage for the member, who shall not be entitled to any compensation as a result.
Internet users may also delete cookies previously stored on their computer by using the appropriate menu in their browser (generally: tools or options / privacy or confidentiality). Such action has no impact on their ability to browse this website but causes users to lose all the benefits provided by the cookie. In this case, they will have to re-enter all information concerning them.
Rule no. 12
12. Limitation of the publisher’s liability in connection with the performance of this contract
If access to the website is impossible due to technical problems or problems of any kind, the customer may not claim any loss and shall not be entitled to any compensation.
In the event of delivery of a parcel that is clearly and visibly damaged, the customer must refuse it in order to benefit from the guarantee offered by the carrier. The customer must also inform the seller without delay so that a new parcel can be prepared and then dispatched upon receipt of the damaged parcel returned. In such a case, the delivery periods stated above in these general terms and conditions will no longer apply.
The unavailability, even prolonged and without any time limit, of one or more products cannot constitute loss or damage for Internet users and may under no circumstances give rise to the award of damages by the website or its publisher.
The visual representations of the products published on this website are guaranteed by the publisher to be as faithful as possible to reality in order to fulfil its obligation to provide complete information. However, given current technology, the appearance of these representations, particularly in terms of colour or shape, may vary significantly from one computer to another or differ from reality depending on the quality of the graphics hardware and screen or the display resolution. Such variations and differences may under no circumstances be attributed to the publisher, whose liability cannot be incurred on this basis.
The hyperlinks on this website may direct users to other websites, and the publisher of this website cannot be held liable if the content of such websites contravenes applicable legislation. Likewise, the publisher of this website cannot be held liable if the Internet user suffers any loss as a result of visiting any such website.
Rule no. 13
13. Intellectual property rights relating to elements published on this website
All elements making up this website belong to the publisher and are therefore protected by intellectual property legislation.
Internet users therefore acknowledge that, in the absence of authorisation, any total or partial copying and any distribution or exploitation of one or more of these elements, even if modified, may give rise to legal proceedings being brought against them by the publisher.
This protection applies to all textual and graphic content on the website, as well as to its structure, name and visual identity.
Rule no. 14
14. Miscellaneous provisions
These general terms and conditions are governed by French law.
These general terms and conditions may be amended at any time by the website publisher or its representative. The general terms and conditions applicable to the user are those in force on the date of their order or connection to this website. The publisher naturally undertakes to retain all previous versions of its general terms and conditions and to provide them to any user who requests them.
Except for mandatory provisions of public policy, any disputes that may arise in connection with the performance of these general terms and conditions may, before any legal proceedings are initiated, be submitted to the website publisher for consideration with a view to reaching an amicable settlement. It is expressly recalled that requests for amicable settlement do not suspend the time limits for bringing legal proceedings.
If any provision of these general terms and conditions is declared null and void by a court decision, such invalidity shall not result in the invalidity of the remaining provisions, which shall continue to have full effect.
The fact that the publisher does not temporarily or permanently rely on one or more provisions of these general terms and conditions shall under no circumstances constitute a waiver of the right to rely on the remaining provisions of these general terms and conditions.
